I make a Payment on my account? The
fastest and easiest way to make a payment is to transfer the funds to your
credit card account suffix (LV1 or LV2) using Advia Credit Union's online banking. Visit us today at www.adviacu.org.
also us the Make A Payment option in MyCardInfo to set up an ACH payment from
any financial institution checking or savings account.
you can always make a payment by stopping in any of your convenient Advia Credit Union branch locations, or by mailing payment to:
PO Box 10309
Des Moines, IA 50306-0309
have any questions, please contact our member service center at 844.ADVIA.CU (844.238.4228).
suspect Fraud or Forgery, what should I do?
Visit our Online Assistance page and fill out a Fraud and Forgery Affidavit.
Complete the form, and fax to (515) 457-2074 or mail to:PO Box 10409
Des Moines, IA 50306
want to Dispute a transaction, what should I do? Visit our Online Assistance page and fill out a Dispute
Form. Complete the form, and fax to (515) 457-2074 or mail to:
PO Box 10409
Des Moines, IA 50306
MyCardInfo safe? Yes! MyCardInfo is designed to keep your account
information secure. Your session will time out after 20 minutes of inactivity
and your account number is never displayed on the screen. Also, you have the
ability to select specific security questions that only you would know the
answers to. If you have any questions please contact our member service center 844.ADVIA.CU (844.238.4228).
I activate my card? When you receive your
card, please call 844-691-8661 from your home phone. Once your card is activated, don’t
forget to enroll in https://adviacu.mycardinfo.com for full online access.
My card has been lost/stolen, what should I
do? Please call 844.ADVIA.CU (844.238.4228)immediately to
report your lost card. Our member service team will disable the card limiting
unauthorized spending. To better assist us in servicing your account, please
let us know where your card was lost/stolen and the last authorized transaction
on the card.
What is Verified
by Visa and how do I register? Verified by
Visa is another layer of security Visa
offers its members for online purchases. Please visit Visa’s
Verified by VISA website to register and for more information.
can I get my credit limit increased? Contact
Advia Credit Union at 844.ADVIA.CU (844.238.4228), apply online at www.adviacu.org, or visit any Advia Credit Union branch
is APR and how do I find my APR information?
APR is annual percentage rate. This is the amount of interest that is billed to
your account for the convenience of carrying a balance. The APR is shown at the
bottom of your monthly VISA statement.
is a minimum monthly payment? This amount
is the monthly minimum you must pay to keep your account in good standing. This
minimum amount is clearly stated on each statement and is equal to 3% or $10.00, whichever is
greater, of the new balance.
I talk to if I need help understanding my credit card statement? If you have questions regarding your statement or if you
feel there is an error please contact our member service center 844.ADVIA.CU (844.238.4228).
traveling internationally. Can I use my credit card? Your card will work in most countries. Due to fraud
trends, we may restrict transactions in certain countries. We do strongly
recommend that you call our member service center 844.ADVIA.CU (844.238.4228) prior to your
departure as a fraud protection measure. When traveling internationally please
use the direct dial number of 011-515-457-2082. The toll free number will not work outside the United States.
add an additional user to my credit account?
Yes, please call our member service center 844.ADVIA.CU (844.238.4228). They will quickly gather the necessary information from
you. There is no fee for adding a secondary user.
forgot my account password or user name, how do I get a new one? In the event you are unable to log into your account
online please call 800-234-5354 or use the I Forgot My Username or I Forgot My Password
options in MyCardInfo.
I make a cash advance? There are three
convenient ways to get cash from your credit card. You may visit a Advia Credit Union branch office, a bank or credit union that displays the Visa logo, or call to
request a PIN to make withdrawals from any ATM.
I get a personal identification number (PIN)? As a security measure to protect you, the personal identification
numbers (PINs) are not created unless they are requested. To request a PIN,
please call 800-234-5354.