Contact Us

We are happy to assist you, please contact us by phone or mail.

  • LOST AND/OR STOLEN:
    • If you suspect your card has been lost and/or stolen, please call our customer call center at 844.ADVIA.CU (844.238.4228).
  • PHONE
    • Customer Service
      • 844.ADVIA.CU (844.238.4228)
    • For calls outside the United States
      • 011-515-457-2082
  • MAILING
    • Payment address
      • Payment Services
      • PO Box 37035
      • Boone, IA 50037-0035
  • DISPUTE A TRANSACTION:
    • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail or fax to:
    • Mail:
      • Dispute Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074
    • You may also call our customer call center at 844.ADVIA.CU (844.238.4228) if you have further questions.
  • IF YOU SUSPECT FRAUD:
    • Call 844.ADVIA.CU (844.238.4228) immediately to report any fraud. Complete the Visa Fraud Affidavit and mail or fax to:
    • Mail:
      • Fraud Department
      • PO Box 10409
      • Des Moines, IA 50306
    • Fax:
      • (515) 457-2074