We’re here to Help. Visit www.adviacu.org, call 844.ADVIA.CU (844.238.4228) or stop in at any of our branches for additional support.

Frequently Asked Questions

What do I do when my card is lost or stolen? If your credit card has been lost or stolen, or you believe you've been a victim of fraud, contact us immediately at 844.ADVIA.CU (844.238.4228). We'll help cancel and reorder you a new card.

How do I dispute a transaction? To review or dispute a transaction, Visit the Dispute Transaction page to learn more about the process to dispute a transaction.

Fraudulent or Unauthorized Transaction? If you believe you've been a victim of fraud, contact us immediately at 844.ADVIA.CU (844.238.4228). We'll help cancel and reorder you a new card. Your security is our top priority.

To review or dispute a transaction, visit the Dispute Transaction page to learn more about the process to dispute a transaction.

How do I update a new card? Update account information online with CardSwap. Your new card will come with a new card number, meaning you'll need to update any online subscriptions and preferred payments. Easily update your new card number at over 50 of your favorite online shopping and streaming services, all in one place with CardSwap.

How do I make a payment? Making on-time credit card payments boosts your credit score, avoids late fees, and prevents high interest charges. Visit the Payments page to learn more about your options for one-time, recurring, and late payment options.

Can I set up a travel notification? By submitting an online travel notification before traveling out of town or overseas, you’ll ensure uninterrupted access to your funds while keeping your account information safe and secure. Visit the Travel Notification page to learn how you can set them up quickly and easily.

What are other features offered for my card? Card Management: Manage card controls and alerts for Debit, Credit, ATM, and HSA Cards within Digital Banking. Cardholders can control when and where their cards can be used as well as perform card controls functions such as turning the card on or off – and it's free for members! Learn more about Card Management and how these powerful features lets you take control while staying updated with ease.

Enhanced Security: Advia Credit Union provides the best in security protection. We understand that you rely on these cards every day for credit and debit purchases. That’s why we work hard to prevent possible fraudulent activity made on your account through our Security Features, dispute unauthorized activity on your account, and get you back on track to reissue your debit or credit card.

Digital Banking: Get the most out of your banking experience. At your home computer or with Advia’s Digital Banking App, do all of your banking, anytime, anyplace. Deposit checks, pay friends, move money, and more. From ClickSWITCH, SavvyMoney, and Overdraft Protection – our banking tools offer you ways to save time, manage your money, and access your funds at your fingertips.