Privacy Policy

Advia Credit Union, Issuer of Platinum Visa
Customer Privacy Policy


Advia Credit Union provides financial products and services for the benefit of its members. We value the trust you have placed in us, and your continued confidence is important to us. Our dedication to our partner’s success means we back our financial products and services with top-quality service, and collecting and sharing information about you helps us do this. This policy describes the ways we collect, store, use and protect your personal information and informs you on the choices you can make regarding whether we may share certain information about you.


Our Security Procedures Protect Your Information


Keeping financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect customer information. We restrict access to personal information about you to the employees of Advia Credit Union, our affiliates and other companies who work for us who we believe need to know that information to provide products and services to you. In addition, our employees are bound by a code of ethics that requires confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code.


Types of Information We Collect to Conduct Our Business


We collect the following types of information about you to conduct our business:

  • Information we receive from you about your identity, such as your name, address and social security number and personal credit information on applications or other account forms, such as your assets or income;
  • Information about your transactions with us, our affiliates or others, such as your account balance, payment history and credit card usage;
  • Personal credit information we receive from third parties, such as consumer reporting agencies, to verify statements you've made to us, or regarding your employment, credit or other relationships.

Who We Share Information With


We may share all the information we collect with:

  • Our "affiliates" (i.e. our family of financial service providers --- companies related to us by common control or ownership) that offer financial products and other services, and our administrative or service units that perform functions such as servicing your accounts or preparing your account statements.
  • Unrelated companies that work for us, including: Companies that perform support services for us such as data processors, technical systems consultants and programmers or companies that help us market products and services to you. All such companies that act on our behalf are contractually obligated to keep the information we provide them confidential and to use the information we share only to provide the services we ask them to perform for us.

Advia Credit Union may also share all of the information we collect with outside companies as permitted by law.


You may tell us not to share credit eligibility information about you with Advia Credit Union affiliate companies as explained below in the It’s Your Information, It’s Your Choice section. Your choice will not affect the sharing of identification and transaction and experience information. In addition, your choice will not affect sharing with companies performing marketing or other services for us, with your credit union or other financial institutions under joint marketing agreements so that they may better serve you, or with government entities in response to subpoenas or regulatory requirements, consumer reporting agencies and as otherwise permitted by law.


This notice describes the privacy practices of Advia Credit Union for its financial products and services governed by the laws of the United States of America and applies to open, closed and inactive accounts with Advia Credit Union.


It’s Your information, It's Your Choice


We respect your choices related to privacy. You may tell us not to share credit eligibility information with Advia Credit Union affiliate companies and not to share information with nonaffiliated third parties as described above. If you wish to opt-out of such information sharing, please call our toll-free automated response line at (844) .ADVIA.CU (844.238.4228). We will ask you to verify your identity and the specific account to which your opt-out applies. Please have your account number available when you call.


For sharing among Advia Credit Union affiliate companies, each member may tell us his or her preferences individually, or you may tell us the preferences for any other members who are joint account owners with you.


For sharing outside of the Advia Credit Union family of companies, your opt-out preference will be applied to each individual account. When any member on an account requests that we not share with third parties, we apply that preference to the entire account. This includes co-applicants, joint account holders and authorized users.


Federal law requires us to provide this notice on an annual basis, whether or not you previously opted out. Please remember that if you previously opted out an account, you do not need to opt out for that account again. If you would like to change a previous decision or choice, please call us at (844) .ADVIA.CU (844.238.4228).


The information-sharing practices described above are in accordance with Federal law. You may have other privacy protections under state laws. We will comply to the extent applicable.






For Vermont Residents


In accordance with Vermont law, Credit Union will not share information we collect about Vermont residents to nonaffiliated third-party companies except:


·   With the authorization or consent of the Vermont resident;

·   To companies that perform marketing or other services on our behalf;

·   Name, contact and transaction and experience information (such as your account balance and payment history) to other financial institutions with which we have joint marketing agreements; or

·   As permitted by law.

For California Residents


To the extent required by California law, Credit Union will not share information we collect about California residents with companies outside of the Credit Union affiliate companies except:


·   With the authorization or consent of the California resident;

·   To service the member's accounts;

·   To fulfill on rewards or benefits; or

·   As permitted by law.

For Nevada Residents


Cardmembers who are residents of Nevada are being provided this notice under Nevada state law. In addition to contacting Credit Union, Nevada residents can contact the Nevada Attorney General for more information about your opt out rights by calling 775-684-1100, emailing, or by writing to:


Office of the Attorney General
Nevada Department of Justice
Bureau of Consumer Protection
100 North Carson Street
Carson City, NV 89701


Updates and Additional Information

This privacy pledge does not apply to your relationship with other financial service providers. This notice replaces any previous notices from Advia Credit Union about the privacy, security and protection of information. You may have other privacy protections under state laws. We may amend this privacy pledge at any time, and we will inform you of changes as required by law.